Customer Privacy Policy.

Effective date: 2022-04-07


1.1.  Sokowatch (“us”, “we”, or “our”) operates  and the Wasoko App under it’s brand name “Wasoko” (hereinafter referred to as “Service”).

1.2.  Sokowatch entities include Sokowatch Limited (Kenya), Sokowatch Limited (Rwanda), Sokowatch SMC Limited (Uganda), Sokowatch Company Limited (Tanzania), Sokowatch Trading Company (Zanzibar), Sokowatch Services (Zanzibar), Sokowatch Solutions Limited (Zambia), Sokowatch SUARL (Ivory Coast), Sokowatch SUARL (Senegal), Sokowatch Inc (United States), Sokowatch Private Limited (India), Sokowatch Trading Company DMCC (UAE) and all other Sokowatch entities incorporated in Future.

1.3.  This Policy governs the relationship between You and the relevant Sokowatch entity you are registered to in your country of Service Registration.

1.4.  Our Privacy Policy governs your use of the Wasoko Applications and visits to, and explains how we collect, safeguard and disclose information that results from your use of our Service.

1.5.  We use your data to provide and improve our Services. By using our Services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

1.6.  Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).


2.1.  SERVICE means the website and mobile applications Wasoko operated by Sokowatch.

2.2.  PERSONAL DATA means data about a living individual who can be identified from that data (or from that and other information either in our possession or likely to come into our possession).

2.3.  USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

2.4.  COOKIES are small files stored on your device (computer or mobile device) that are used to identify your device as you use our Services.

2.5.  DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, the relevant Sokowatch entity in your Country of Registration is the Data Controller of your data.

2.6.  DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively. Such as Safaricom

2.7.  DATA SUBJECT is any living individual who is the subject of Personal Data.

2.8.  THE USER is You, the individual using our Service. The User corresponds to the Data Subject, who is our customer using our services.


3.1.  We collect several different types of information for various purposes to provide and improve our Service to you.

3.2.  Types of Data Collected include Personal Data. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  •  First name and last name
  • Shop name
  • Shop type
  • Gender
  • Date of Birth
  • Location details
  • Location & sublocation
  • Shop area and sub area
  • Cookies
  • Photos of shop and Landmark
  • Mobile number
  • Selfie of owner of shop
  • Front and back photo of national identity document
  • User-sessions
  • Purchases linked to your account

3.3.  We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications by filing the Opt out  form available here . In case of any further issues related to marketing and promotional messaging you may may email  us at [email protected]    with a copy to [email protected]    


4.1.  We collect information that your browser sends whenever you visit our Service or when you access Services from our Mobile App by or through any device (“Usage Data”).This Usage Data may include information such as your computer or your mobile Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

4.2.  When you access Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.


5.1.  For App services including customer registration we collect, use and store information about your shop location as part of the requirements of contracting (“Location Data”). We use this data to undertake delivery of goods ordered, to provide features of our Service, to trouble shoot, improve and customize our Service.

5.2.  For web browsing we may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service. You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking Cookies Data

5.3.  We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information within the cookies. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service. Our services include availing price information on several goods available for purchase in your geographical location.

5.4.  You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

5.4.1. Session Cookies: We use Session Cookies to operate our Service.

5.4.2.   Preference Cookies: We use Preference Cookies to remember your preferences and various settings.

5.4.3.   Security Cookies: We use Security Cookies for security purposes.

5.4.4.   Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.


Sokowatch uses the collected data for various purposes:

6.1.  to enter into contract with you to provide and maintain our Service;

6.2.  to notify you about changes to our Service;

6.3.  to allow you to participate in interactive features of our Service when you choose to do so;

6.4.  to provide customer support;

6.5.  to gather analysis or valuable information so that we can improve our Service;

6.6.  to monitor the usage of our Service;

6.7.  to detect, prevent and address technical issues;

6.8.  to fulfill any other purpose for which you provide this information;

6.9.  to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;

6.10. to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;

6.11. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;

6.12. in any other way we may describe when you provide the information;

6.13. for any other purpose with your consent;

6.14. to comply with Know your customer and other legal requirements and  obligations.


7.1.  We retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), discharge contract obligations, for purpose of legitimate business interests, to resolve disputes, and enforce our legal agreements and policies including our privacy and data retention policies.

7.2.  We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.


8.1.  Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

8.2.  The primary Sokowatch entity that is custodian of your data is the Sokowatch entity you have contracted with. If you are located in our markets of operation and choose to provide information to us, please note that we transfer the data, including Personal Data across Sokowatch entities. Current countries with Sokowatch entities include:

8.2.1.     Kenya

8.2.2.     Uganda

8.2.3.     United Republic of Tanzania – includes Zanzibar

8.2.4.     Rwanda

8.2.5.     Zambia

8.2.6.     Ivory Coast

8.2.7.     Senegal

8.2.8.     India

8.2.9.     United Arab Emirates

8.2.10.  United States

8.3.  Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

8.4.  Sokowatch  will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.


9.1.  We may disclose personal information that we collect, or you provide as highlighted below:

9.1.1. Disclosure for Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by law enforcement agencies.

9.1.2. Business Transactions: If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred as part of such business transaction.

9.1.3. Other cases. We may disclose your information also: to our subsidiaries and affiliates; to fulfill the purpose for which you provide it; For corporate clients- for the purpose of including your company’s logo on our website as part of marketing our services; for any other purpose disclosed by us when you provide the information; with your consent in any other cases not covered in this policy; If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. to contractors, service providers, and other third parties we use to support our business such as: Business processing outsourcing firms including those handling customer care, customer communications and payment collections. Credit reference bureaus and other similar third parties offering credit scoring information, including reporting your credit histories with such  parties. IT service providers including Software developers, platform providers or cloud providers, bulk SMS suppliers, Mobile Network Operators. Firms performing know-your-customer (KYC), fraud, anti-money laundering, anti-financial crime or similar screening directly or on our behalf. Firms performing credit scoring or credit score model testing or similar services directly or on our behalf. Insurance providers. Data processing firms, analytics firms or search engines to help us analyze our customer data. Research institutions and companies that help us with research relevant to our business segment. Other business partners, suppliers and subcontractors for the performance and execution of any contract we enter into with them or you. Advertisers and advertising networks to market products and services to you. Other affiliated entities within the Sokowatch group of companies. Any person or entity who invests in or finances (or may potentially invest in or finance), directly or indirectly, Sokowatch, and any of such person’s affiliates, officers, directors, employees, professional advisers, auditors, insurers or insurance brokers, service providers, partners and any delegate, agent, manager, administrator, nominee, attorney, trustee or custodian of any such person. When required by law, regulation, court order or other court proceedings.


10.1. The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.


11.1.   We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

11.2. Analytics:  We may use third-party Service Providers to monitor and analyze the use of our Service.

11.3. CI/CD tools: We may use third-party Service Providers to automate the development process of our Service.

11.4. Advertising: We may use third-party Service Providers to show advertisements to you to help provide you with the best Market deals we can offer as well as to  support and maintain our Service.

11.5. Behavioral Remarketing: We may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service. You may adjust you cookie settings at any time.

11.6. Payments: We may provide paid products and/or services within a Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

11.7. Links to Other Sites: Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


12.1. Our Services are not intended for use by children or persons under the age of majority in the jurisdiction of operation. (“Child” or “Children”).

12.2. We do not knowingly collect personally identifiable information from Children or persons below the age of majority in any of our markets. If you become aware that a Child or someone under the age of majority has provided us with Personal Data, please contact us via [email protected]   notifying us of the facts of the case so we can take appropriate action. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take commercially reasonable efforts to remove that information from our servers.


Subject to applicable data privacy laws:

13.1. you have the right to correct any personal information we hold on you that is inaccurate, incorrect, or out of date.

13.2. you have the right to object to processing of your personal information. We will assess your grounds of objection and where valid, we will no longer process your personal information, unless we are permitted to do so under the provisions of any written law.

13.3. you have the right to request that we stop processing your personal information if this processing causes or is likely to cause unwarranted substantial damage or distress.

13.4. you have the right to request that we stop processing your personal information for direct marketing purposes.

13.5. you have the right to confirm which of your personal information we possess and process and to request the identity of any third parties who have access to this information.

13.6.   you have the right to request that any decision which significantly affects you is not based solely on automated decision making.

13.7. You have the write to complain – relevant contact information provided in the Complaints section of this policy.


14.1. We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

14.2. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


15.1. We take complaints very seriously and strive to respond to your complaints in the shortest time possible. All customer or service-related complaints should be addressed to [email protected]   

15.2. All privacy and data protection related complaints should be directed to [email protected]   


If you have any questions about this Privacy Policy, please contact our Group Data Protection Office (DPO)  by email via: [email protected]  and we will attend to your query.


Authorities  can be contacted through their websites:

United Republic of Tanzania (TBD on date of publishing this policy)
Zambia (TBD on date of publishing this policy)
Ivory Coast-

Website Privacy Policy.

By accessing this website, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.


    1. Permission is granted to temporarily download one copy of the materials (information or software) on Wasoko’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
        1. modify or copy the materials;

        1. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

        1. attempt to decompile or reverse engineer any software contained on Wasoko’s web site;

        1. remove any copyright or other proprietary notations from the materials; or

        1. transfer the materials to another person or “mirror” the materials on any other server.

    1. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Wasoko at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


    1. The materials on Wasoko’s web site are provided “as is”. Wasoko makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Wasoko does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.


In no event shall Wasoko or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Wasoko’s Internet site, even if Wasoko or a Wasoko authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


The materials appearing on Wasoko’s web site could include technical, typographical, or photographic errors. Wasoko does not warrant that any of the materials on its web site are accurate, complete, or current. Wasoko may make changes to the materials contained on its web site at any time without notice. Wasoko does not, however, make any commitment to update the materials.


Wasoko has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Wasoko of the site. Use of any such linked web site is at the user’s own risk.


Wasoko may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.


Any claim relating to Wasoko’s web site shall be governed by the laws of the State of Illinois without regard to its conflict of law provisions.

Privacy Policy


We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or social security number. You may, however, visit our site anonymously. Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.


Any of the information we collect from you may be used in one of the following ways:

    • To personalize your experience. Your information helps us to better respond to your individual needs.

    • To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.

    • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.

    • To process transactions.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested, to administer a contest, promotion, survey or other site feature or to send periodic emails.

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.


We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.


Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow them) that enable the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.


We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.


This online privacy policy applies only to information collected through our website and not to information collected offline.


By using our site, you consent to our web site privacy policy.


If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below.


If there are any questions regarding this privacy policy you may contact us using the information below.